sh999's Privacy Policy and data protection details

1. What information we collect

sh999 collects two types of information to operate its services — what you provide directly, and what is collected automatically while you use the services.

1.1 Information you provide directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Identity verification documents (copy of national ID card or passport)
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, or bank transfer
• Information provided through customer support communications

1.2 Information collected automatically

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Login times, gaming history, and session duration
• Usage analytics data from cookies and equivalent tracking technologies
• Referral source and page navigation patterns

2. Purpose of data use

sh999 uses your personal data only for the purposes listed below. Your data will not be used for any additional or undisclosed purpose.

• Account management: To handle registration, verify identity, and ensure account security.
• Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Customer support: To resolve your questions and issues via live chat and email.
• Security and fraud prevention: To detect and prevent unauthorized access, money laundering, and fraud.
• Age verification: To ensure that only individuals aged 21 or older are using the services.
• Service improvement: To improve the platform's technical performance and user experience.
• Responsible gaming: To identify excessive gaming activity and provide members with the necessary support.
• Legal compliance: To comply with applicable laws, regulations, and authority directives.

3. Sharing data with third parties

sh999 does not sell or rent your personal data. However, data may be shared with trusted third parties in certain specific situations.

3.1 Service provider partners

Only the necessary data is shared with providers of payment processing, identity verification, fraud detection, and technology infrastructure services. These partners are contractually bound to follow sh999's strict privacy standards.

3.2 Disclosure for legal reasons

Data may be disclosed in response to court orders, valid requests from government authorities, or applicable legal obligations. Such disclosures are always limited to what is required within the legal framework.

3.3 Business transfers

In the event of a merger, acquisition, or asset transfer, user data may be transferred to the new authority — however, that authority will be required to ensure equivalent protections under this Policy, and members will be notified in advance.

4. Data security measures

sh999 takes industry-standard technical and administrative measures to keep your data secure. The key components of our security framework are:

• SSL/TLS encryption: All data transferred between your browser and our servers is secured with 256-bit SSL encryption.
• Secure data storage: Stored personal data is held in encrypted databases and can only be accessed by authorized staff for specified purposes.
• Two-step verification: An option to enable an additional verification layer when logging into your account is provided.
• Regular security testing: Periodic security audits are conducted by independent experts.
• Staff training: All relevant staff receive regular training on privacy and data protection.

However, it is not possible to guarantee 100% security for data transmitted over the internet. sh999 takes all reasonable preventive measures, but we honestly acknowledge that absolute security cannot be guaranteed.

5. Cookies and tracking technologies

The sh999 website uses various types of cookies. Cookies are small text files stored in your browser that help improve the functionality of our services and the user experience.

5.1 Essential cookies

These cookies are necessary for the core functionality of the service — maintaining login sessions, ensuring security, and remembering your preferences. They cannot be disabled.

5.2 Analytics cookies

Analytics cookies are used to understand site traffic patterns, popular pages, and user behavior. This data is fully anonymous and is used only for service improvement.

5.3 Cookie controls

You can manage cookies at any time through your browser settings. However, disabling certain cookies may cause some features of the service to stop working correctly.

6. Data retention period

sh999 retains your personal data only for as long as necessary. The retention criteria are as follows:

• Active accounts: All relevant data is retained for as long as the account remains active.
• After account closure: Data is retained for as long as required to meet legal obligations and resolve financial disputes.
• Transaction records: Financial transaction records must be retained for a defined period as required by applicable regulations.
• Marketing data: Marketing-related data is deleted immediately after you withdraw your consent.

7. Your rights

As a registered member of sh999, you have the following rights regarding your personal data:

• Right to access: You can request to know what data sh999 holds about you.
• Right to correction: You can request that incorrect or incomplete data be corrected.
• Right to deletion: In certain circumstances, you can request that your data be deleted — however, some data may need to be retained due to legal obligations.
• Right to restrict processing: You can request that processing of your data be limited for specific reasons.
• Right to object: You can object to the use of your data for certain specific purposes.
• Right to data portability: You can request a copy of your data in a structured, readable format.

To exercise any of the above rights, contact our support team via live chat or email.

8. Protection of minors' data

sh999 services are intended only for individuals aged 21 or older. We do not knowingly collect personal data from any minor. If a person is identified as being under 21, their account is immediately deactivated and the collected data is deleted subject to legal requirements.

If a minor has accidentally created an account, please contact [email protected].

9. International data transfers

In operating sh999's services, your data may be transferred to servers located outside Bangladesh. In such cases, we ensure that:

• The recipient country or organization follows adequate data protection standards.
• Applicable contractual safeguards remain in place for international data transfers.
• Service providers located abroad are also contractually bound to follow privacy standards equivalent to this Policy.

10. Third-party links and services

The sh999 platform may include third-party services such as payment gateways or game providers. These services have their own privacy policies, and sh999 is not responsible for those policies. You are advised to read the privacy policy of any third-party service before using it.

11. Changes to this Policy

sh999 reserves the right to update this Privacy Policy at any time. For significant changes, a notification will be sent to your registered email address and a new effective date will be published on this page. Continued use of the services after a change will be considered your acceptance of the updated Policy.

You are therefore advised to visit this page regularly and take note of the most recent update date.

12. Responsible gaming and data use

sh999 places the highest priority on responsible gaming. To this end, your gaming activity data may be analyzed to identify unusual patterns — such as spending excessive time or experiencing large losses. In such cases, our team may reach out to you and offer the necessary support.

This data analysis is carried out solely for the wellbeing of members and is not used for any advertising or commercial purpose. To learn more, visit our Responsible Gaming page.